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HP HP5-H10D Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Delta - Selling HP PPS ServiceOne Services |
| Exam Number: | HP5-H10D |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Single Response, Multiple Response |
| Exam Price: | $120 USD |
| Real Exam Qty: | 50-60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | HP Sales Certified - PPS ServiceOne Services |
| Certificate Validity Period: | 2 years |
| Recommended Training: | HP Partner Ready Portal HP PPS ServiceOne Sales Training |
| Exam Registration: | HP Certification Portal Pearson VUE Registration |
| Sample Questions: | HP HP5-H10D Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Valid HP Sales Certified - PPS ServiceOne Services certification; intended for delta update only |
| Official Syllabus URL: | https://certification-learning.hp.com/ |
HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Offerings and Coverage | 30% | - Deployment and support services - Warranty upgrades and extensions - Care Pack services and contractual services |
| Topic 2: HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - PPS portfolio positioning - Delta update changes from previous version |
| Topic 3: Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
| Topic 4: Customer Needs and Solution Matching | 25% | - Identifying customer business and IT challenges - TCO and ROI communication - Aligning ServiceOne to customer requirements |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question #1
The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
- A. Onsite HP Care Pack Service
- B. PC Tracking and Recovery HP Care Pack Service
- C. Travel HP Care Pack Service
- D. Offsite HP Care Pack Service
- E. Asset Tagging HP Care Pack Service
Answer: A,D
Question #2
Which customer challenges do HP PPS Services help to mitigate? (Select three.)
- A. Reducing the percentage of devices lost in transit
- B. Confidential data exposure due to equipment theft
- C. Downtime during international business travel
- D. Business downtime due to equipment failure
- E. Ensuring a recovery time of 134 minutes
- F. Saving up to 44% of the time to configure devices
Answer: A,B,D
Question #3
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Standard Contractual Services
- B. HP Priority Services
- C. HP Custom Contractual Services
- D. HP Care Pack Services
Answer: D
Question #4
Which HP Care Pack Service response is sold most often?
- A. Offsite services
- B. Onsite services
- C. Next-business-day, onsite
- D. Defective media retention
Answer: C
Question #5
What is true about HP Custom Contractual Services?
- A. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
- B. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement. - C. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.). - D. HP Custom Contractual Services are linked to one hardware serial number.
Answer: C
By Natalie
