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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
A) Onsite HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Travel HP Care Pack Service
D) Offsite HP Care Pack Service
E) Asset Tagging HP Care Pack Service
2. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Reducing the percentage of devices lost in transit
B) Confidential data exposure due to equipment theft
C) Downtime during international business travel
D) Business downtime due to equipment failure
E) Ensuring a recovery time of 134 minutes
F) Saving up to 44% of the time to configure devices
3. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Standard Contractual Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Care Pack Services
4. Which HP Care Pack Service response is sold most often?
A) Offsite services
B) Onsite services
C) Next-business-day, onsite
D) Defective media retention
5. What is true about HP Custom Contractual Services?
A) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
C) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
D) HP Custom Contractual Services are linked to one hardware serial number.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B,D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
By Laura
