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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP standard warranty offers limited support for a short time period.

2. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 44%
B) 24%
C) 14%
D) 34%

3. What is true about HP Standard Contractual Services?

A) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

4. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) One service level with risk mitigation
B) A warranty purchased at the time of the product purchase
C) The entire cost pre-paid
D) Multiple products, at various service levels, all under one agreement

5. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Maintenance Kit Replacement for printers
B) Travel Services
C) Accidental Damage Protection
D) HP Care Pack Services (next business day or same day

Solutions: