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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Available Languages: | English |
| Exam Price: | USD 300 |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Cloud Customer Experience |
| Real Exam Qty: | 55 - 65 |
| Exam Duration: | 90 minutes |
| Passing Score: | 750 - 850 / 1000 |
| Exam Format: | Performance-based, Drag-and-drop, Multiple choice |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital channel troubleshooting - Digital contact routing configuration |
| Topic 2: Tenant Configuration and Reporting | 30% | - Agent and supervisor desktop setup - Call recording configuration - User and team configuration - Network requirements for Webex Contact Center - Reporting dashboards and visualizations |
| Topic 3: Telephony and Call Routing | 30% | - Voice call routing components configuration - Inbound and outbound telephony settings - Webex Contact Center telephony architecture options - Telephony integration configuration - Voice channel troubleshooting |
| Topic 4: Advanced Features and AI | 25% | - Analytics and optimization - Advanced workflow design - Third-party integrations and APIs - AI-powered routing and automation |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Question 1
Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?
A. Agent DN
B. Extension
C. Desktop
D. Browser
Question 2
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
A. Navigation
B. Headless
C. Panel
D. Persistent
Question 3
Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
Question 4
To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?
A. automatic CSAT scoring
B. AI-generated summaries
C. real-time transcripts
D. topic analytics
Question 5
A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?
A. 
B. 
C. 
D. 
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: Only visible for members | Question 4 Answer: A | Question 5 Answer: D |
By Eugene
