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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?
A) Agent DN
B) Extension
C) Desktop
D) Browser
2. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
A) Navigation
B) Headless
C) Panel
D) Persistent
3. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
4. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?
A) automatic CSAT scoring
B) AI-generated summaries
C) real-time transcripts
D) topic analytics
5. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?
A) 
B) 
C) 
D) 
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: Only visible for members | Question # 4 Answer: A | Question # 5 Answer: D |
By Claude
