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Exam Code: 3312
Exam Name: Avaya Aura® Contact Center Administration Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

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3312

Updated: Oct 16, 2026

No. of Questions: 70 Questions & Answers with Testing Engine

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What is the salary of an Avaya 3312 Exam certified professional?

The Average salary of different countries of Avaya 3312 Exam Certified professional

  • India - 5320945 INR

  • United States - $70,000 USD

  • UK - 52844 Pounds

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

What is the testing format for the Avaya 3312 Exam

  • The passing score: 70%

  • Time Duration: 120 mins

  • Languages: English

  • Number of Questions: 100 questions

For more information about the Avaya 3312 Exam visit the following reference link:

Avaya 3312 Exam Reference link

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Avaya 3312 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura Contact Center Administration Exam
Exam Number:3312
Exam Duration:120 minutes
Exam Price:Varies by region (typically USD pricing set by Avaya test delivery partners)
Passing Score:70% (approx.)
Related Certifications:Avaya Aura Contact Center Support Exam (3313)
Avaya Aura Contact Center Implementation Exam (6210)
Avaya Aura Contact Center Multimedia Implementation Exam (6211)
Available Languages:English
Exam Format:Drag and drop, Scenario-based questions, Multiple choice
Real Exam Qty:66–70
Certificate Validity Period:Subject to Avaya credential maintenance policies (check Avaya certification site)
Sample Questions:Avaya 3312 Sample Questions
Exam Way:Delivered through Avaya's authorized testing partners or Avaya certification platform (e.g., online proctored/onsite test centres).
Pre Condition:Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam.
Official Syllabus URL:https://www.avaya.com/en/training/certification/

Avaya 3312 Exam Syllabus Topics:

SectionObjectives
Reporting and Monitoring- Statistics and Displays
  • 1. Historical reporting
  • 2. Real-time statistics
Script and Flow Design- Orchestration Designer
  • 1. Script application creation
  • 2. IVR and announcements
  • 3. Flow blocks and logic use
Troubleshooting and Maintenance- Issue resolution
  • 1. Connectivity and performance troubleshooting
  • 2. System validation and checks
Configuration and Administration- System Setup and Tools
  • 1. Contact Center Manager Administration (CCMA)
  • 2. Access and Partition Management
  • 3. Configuration Tool spreadsheet
- Resource Management
  • 1. Threshold and presentation classes
  • 2. Global settings and variables
  • 3. Skillsets and agent definitions
Contact Center Fundamentals- Core Concepts
  • 1. Avaya Aura Contact Center architecture
  • 2. Configuration fundamentals
  • 3. Contact Center components and services

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