Exam Code: 7492X
Exam Name: Avaya Aura® Call Center Elite Support Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

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Updated: Jul 22, 2026

No. of Questions: 84 Questions & Answers with Testing Engine

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Avaya 7492X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura Call Center Elite Support Exam
Exam Number:	7492X
Exam Format:	Multiple Choice
Exam Duration:	90 minutes
Passing Score:	68%
Related Certifications:	ACSS - Avaya Aura Call Center Elite ACIS - Avaya Aura Call Center Elite
Available Languages:	English
Real Exam Qty:	52
Sample Questions:	Avaya 7492X Sample Questions
Exam Way:	Pearson VUE testing centers (proctored exam). Certification status: Retired.
Pre Condition:	Required for ACSS - Avaya Aura Call Center Elite certification. Certification requirements include: 7392X Avaya Aura Call Center Elite Implementation Exam (ACIS prerequisite), 21450T Administering Avaya Aura Communication Manager R8 Test, and 7492X Avaya Aura Call Center Elite Support Exam.
Official Syllabus URL:	https://www.avaya-learning.com/lms/_assets/news/NewCallCenterElite%26MulitchannelCredentailOfferings.pdf

7492X Exam Details

In particular, 7492X exam includes 52 questions. The vendor doesn’t mention the questions’ structure. Still, the candidates should be prepared for a quite difficult evaluation. Besides, the exam-takers should answer correctly to 68% of all inquiries. This means that they should offer the correct answers to 35 items. As for the allotted time, the examinees need to answer the minimum number of questions correctly in one hour and a half. To add more, the Avaya 7492X test can be taken only through the Pearson VUE website. You need to visit its platform and check if the current Avaya exam is available. Also, you should check the registration fee and follow the testing session. The vendor recommends that candidates should book the actual test a minimum of 2 months in advance to make sure that they can meet the registration requirements.

Avaya 7492X Exam Syllabus Topics:

Topic	Details
Topic 1	List Trace, Display Events, and List Usage Describe virtual routing such as Enhanced Interflow, Adjunct Routing
Topic 2	Describe the Best Service Routing feature in Avaya Aura® Call Center Elite Describe virtual routing such as Basic Service Routing (BSR)
Topic 3	Describe the capabilities and features of Dynamic Business Advocate Troubleshoot using the Communication Manager Denial Event
Topic 4	Describe Business Advocate (BA) with fundamental call center questions Describe the Service Level Maximizer (SLM)

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

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