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Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A licensing agency stores Applicant, License, Inspection, and Facility information. Management requests a dashboard showing the average number of inspections performed per active license during the current year. Which design best supports accurate reporting?
A) Store inspection totals in a manually updated text field
B) Export all records monthly into Excel for calculations
C) Maintain proper relationships between Licenses and Inspections, then summarize with Salesforce Reports
D) Create one custom object containing duplicate license and inspection data
2. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using integration procedures
C) Application form using Omniscripts and embed the license fee logic using triggered flows
D) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
3. A state licensing agency wants applicants to complete a business license application online.
Applicants should be able to save their progress, return later using the same authenticated account, and submit only after all mandatory sections are completed. Which Public Sector Solutions capability best supports this requirement?
A) Care Plans
B) Assessment Indicator Definitions
C) OmniScript integrated with Application Management
D) Action Plans
4. What are two possible use-cases for a FlexCard?
A) A widget to ask multiple pages of questions in the application form
B) A widget to perform in-line edits and calculations within a table quickly
C) A homepage widget to quickly launch common processes.
D) A widget to aggregate complex data models for quick-glance information
5. A government agency receives applications through multiple channels, including an Experience Cloud site and internal staff entry. Management wants all applications to follow exactly the same validation and automation regardless of how they are created. Which design principle should be followed?
A) Centralize business logic using declarative automation on the underlying records
B) Duplicate validation logic separately in every user interface
C) Create different custom objects for each intake channel
D) Perform validation only after applications are approved
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: A |
By Rod
