Exam Code: 7497X
Exam Name: Avaya Oceana™ Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

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Updated: Jul 21, 2026

No. of Questions: 68 Questions & Answers with Testing Engine

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Avaya 7497X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Oceana™ Solution Support Exam
Exam Number:	7497X
Available Languages:	English
Real Exam Qty:	67
Related Certifications:	Avaya Oceana Solution Integration Exam (7495X) Avaya Certified Support Specialist (ACSS)
Exam Format:	Multiple Choice
Exam Duration:	105 minutes
Sample Questions:	Avaya 7497X Sample Questions
Exam Way:	Online proctored or authorized testing center (depending on region)
Pre Condition:	Recommended to have experience with Avaya Oceana Solution Integration (7495X) or equivalent Avaya contact center solutions knowledge.

7497X Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 7497X exam dumps will include the following topics:

Understand Known Issues
Best Practices
Analyze & Troubleshoot the Avaya Oceana Core Solution
Considerations for Resolution

Avaya Oceana Solution Support 7497X Exam

Avaya Oceana Solution Support 7497X Exam related to Avaya Certified Support Specialist Certification. This exam validates the Candidate knowledge in analyzing and troubleshooting of Avaya components analyze and troubleshoot Avaya Workspace and analyze and troubleshoot Avaya Aura Components, Analyze and troubleshoot Avaya Oceana Workspaces, Analyze and Troubleshoot end-to-end Voice. Network Engineers, Network Administrators, and IT Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Who should take the 7497X exam

The Avaya Oceana Solution Support 7497X Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya Certified Support Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Oceana Solution Support 7497X Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Oceana Solution Support 7497X Exam then he should take this exam.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614

Avaya 7497X Exam Syllabus Topics:

Section	Objectives
Topic 1: Deployment and Configuration	- System configuration 1. Routing and workflow configuration 2. Tenant and user configuration - Installation and deployment models 1. On-premises deployment considerations 2. Hybrid integration patterns
Topic 2: Troubleshooting Oceana Solutions	- Common issue resolution 1. Agent login and workspace issues 2. Routing and interaction failures
Topic 3: Operations and Maintenance	- Monitoring and troubleshooting 1. Oceana system monitoring tools 2. Log analysis and fault isolation - Performance and stability 1. Performance tuning basics 2. High availability considerations
Topic 4: Avaya Oceana Architecture and Components	- Core Oceana platform components 1. Oceana Controller and routing logic 2. Oceana Workspaces (Agent/Supervisor experience) - Integration with Avaya ecosystem 1. Avaya Aura integration concepts 2. Contact Center and backend services integration
Topic 5: Security and Access Control	- Authentication and authorization 1. User roles and permissions 2. Secure access to Oceana services

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