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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

A) All the workspaces housed within the Enterprise Grid
B) The first workspace created in the Enterprise Grid
C) The External workspace only
D) The latest workspace created in the Enterprise Grid

2. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.

3. RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?

A) Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
B) Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
C) Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
D) Create custom profile fields "Department" and "Manager" so members can update them manually.

4. In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?

A) It will be converted to a private multi-workspace channel.
B) It will remain as a Slack Connect channel.
C) It will be converted to a public multi-workspace channel.
D) It will be converted to a single workspace channel in the migrating workspace.

5. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Communicate an immediate response timeline to ensure user requests are attended to.
B) Create various help channels in Slack for users to submit their requests.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Assign employees to monitor help channels and answer users' questions.

Solutions: