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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts provide the first level of support for their organization.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

2. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) admin
B) employee
C) Supervisor
D) User

3. How do you represent your organization when you contact the Genesys Cloud support team?

A) ID
B) Organization ID
C) Company Name
D) Agent Name

4. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) Windows 10 mobile
B) Android
C) Blackberry OS
D) IOS
E) EOS

5. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) SIP
B) TCP
C) The default protocol
D) UDP
E) TLS

Solutions: