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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where can you find people in your organization and add external contacts to the organization?

A) Location
B) Documents
C) Directory
D) Activity

2. How many types of groups are there by default?

A) 2
B) 3
C) 5
D) 4

3. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) Notifications can be turned off per room.
C) You must have the room_user permission to use rooms.
D) Administrators assign people to rooms.

4. Calling Name and Address can be overridden.

A) False
B) True

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 2
B) 3
C) 5
D) 4

Solutions: