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Apple SUP-2026 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support |
| Exam Number: | SUP-2026 |
| Real Exam Qty: | Approximately 80 |
| Related Certifications: | Apple Certified IT Professional DEP-2026 Apple Deployment and Management |
| Available Languages: | English |
| Passing Score: | 75% |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Typically 1 year; recertification required |
| Exam Format: | Multiple-choice multiple-select, Multiple-choice single-select |
| Exam Price: | USD 149 |
| Recommended Training: | Apple Device Support Training Apple Exam Preparation Guide |
| Exam Registration: | Pearson VUE Scheduling Apple Certification Registration System (ACRS) |
| Sample Questions: | Apple SUP-2026 Sample Questions |
| Exam Way: | Online proctored via Pearson OnVUE or in-person at selected Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended practical experience with Apple devices and familiarity with iOS 26, iPadOS 26, macOS Tahoe |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
Apple SUP-2026 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking | 7% | - Sharing services
|
| Topic 2: Software, Apps, and Content Management | 9% | - App and content management
|
| Topic 3: Users and Authentication | 7% | - Apple Accounts and Managed Apple Accounts
|
| Topic 4: Privacy and Security | 8% | - System security
|
| Topic 5: System Diagnostics and Troubleshooting | 9% | - Recovery and diagnostic tools
|
Apple Device Support Sample Questions:
Question #1
Which tool should you use first to troubleshoot Mail connectivity issues in macOS?
- A. Connection Doctor
- B. Wireless Diagnostics
- C. Message Viewer
- D. Network Diagnostics
Correct Answer: A 🗳️
Question #2
A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?
- A. Mouse Keys is active.
- B. The keyboard needs replacement.
- C. Sticky Keys is active.
- D. Game Mode is active.
Correct Answer: B 🗳️
Question #3
A user reports that their USB storage device isn't appearing in the Finder. The storage device also isn't appearing in Disk Utility. Where can you verify that the storage device is connected?
- A. System Settings > General > Device Management
- B. System Information > Hardware > USB
- C. System Information > Hardware > Volumes
- D. System Settings > General > Storage
Correct Answer: B 🗳️
Question #4
What would cause you to need to use recovery mode to restore your iPhone?
- A. Your screen is stuck on the Apple logo for several minutes with no progress bar.
- B. The secure network connection with Apple is lost.
- C. You want to start in single-user mode.
- D. An App Store update times out.
Correct Answer: A 🗳️
Question #5
How many times can you enter your iPhone passcode wrong before your account is disabled?
- A. Six
- B. Three
- C. Five
- D. Ten
Correct Answer: D 🗳️
By Hobart
