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HP HP2-H33 Exam Overview:
| Certification Vendor: | Hewlett Packard Enterprise (HPE) |
|---|---|
| Exam Name: | Selling HP PPS ServiceOne Services |
| Exam Number: | HP2-H33 |
| Real Exam Qty: | 58 |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice |
| Exam Duration: | 70 minutes |
| Related Certifications: | HP Sales Certified – Printing and Personal Systems Services HP ExpertONE Sales Certifications |
| Available Languages: | English |
| Sample Questions: | HP HP2-H33 Sample Questions |
| Exam Way: | Proctored (Pearson VUE or HPE test centres; online delivery may be available). |
| Pre Condition: | Experience in HP sales, especially in services and solutions selling; familiarity with HP Care Pack and service offerings. |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP PPS ServiceOne Services Overview | - HP ServiceOne Services portfolio and offerings - Value proposition of HP PPS services |
| Topic 2: HP PPS Services Implementation Concepts | - Care Pack and Contractual service features - ServiceOne service lifecycle and delivery |
| Topic 3: Sales Process and Strategies | - Handling objections and closing deals - Sales methodologies for ServiceOne engagements |
| Topic 4: Selling HP PPS ServiceOne Services | - Identifying customer needs and qualifying opportunities - Positioning and articulating service value to customers |
HP Selling HP PPS ServiceOne Services Sample Questions:
Question #1
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer's business?
- A. Data Protection Services
- B. Mitigation of Risk Services
- C. Equipment Deployment Services
- D. Hardware Protection Services
Correct Answer: A 🗳️
Question #2
Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)
- A. Support for users with efficient escalation process
- B. Secure protection of sensitive data
- C. Efficient support of mobile users
- D. Reduced theft of computers and printers
- E. Increased staff productivity
- F. Removal of unplanned repair costs
Correct Answer: A,E,F 🗳️
Question #3
How should you counter this objection: "Services cost too much."
- A. HP Services give you predictability and greater control of TCO.
- B. HP Services ensure that your equipment stays up and running.
- C. HP Services allow you to choose from various options that best suit your needs.
- D. HP standard warranty offers limited support for a short time period.
Correct Answer: A 🗳️
Question #4
For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?
- A. The date of the hardware purchase
- B. One day after expiration of the HP Care Pack Service
- C. The HP Care Pack Services registration date
- D. One day after the HP base warranty expires
Correct Answer: B 🗳️
Question #5
Which HP Care Pack Service response is sold most often?
- A. Offsite services
- B. Onsite services
- C. Next-business-day, onsite
- D. Defective media retention
Correct Answer: C 🗳️
By Paula
