Exam Code: HP2-N49
Exam Name: Selling HP Business Service Management Solutions
Certification Provider: HP
Corresponding Certification: HP Sales

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Updated: Sep 13, 2026

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HP HP2-N49 Exam Overview:

Certification Vendor:	HP
Exam Name:	Selling HP Business Service Management Solutions
Exam Number:	HP2-N49
Exam Duration:	60 minutes
Real Exam Qty:	50-65
Available Languages:	English
Exam Format:	Web-based exam, Multiple choice
Exam Price:	$140 USD (developed countries) / $75 USD (emerging countries)
Related Certifications:	HP Sales Certified
Recommended Training:	HP University Training Portal
Exam Registration:	HP Certification Portal
Sample Questions:	HP HP2-N49 Sample Questions
Exam Way:	Online web-based exam via HP certification platform (Pearson VUE / HP University)
Pre Condition:	No strict prerequisites, but recommended experience in IT or enterprise solution sales
Official Syllabus URL:	https://www.pearsonvue.com/us/en/hpi.html

HP HP2-N49 Exam Syllabus Topics:

Section

Objectives

Topic 1: HP Software and IT Management Portfolio

- Integration with enterprise IT environments

1. Cloud and on-prem integration concepts
2. Hybrid IT environments

- HP IT Service Management solutions

1. Incident and performance management
2. Service monitoring and analytics

Topic 2: Sales and Customer Engagement Skills

- Consultative selling methodology

1. Value-based selling techniques
2. Discovery of business requirements

- Competitive positioning

1. Handling objections in enterprise sales
2. Differentiating HP BSM solutions

Topic 3: HP Business Service Management Solutions Overview

- HP BSM solution positioning and sales approach

1. Solution mapping to business outcomes
2. Customer pain points identification

- HP Business Service Management (BSM) value proposition

1. IT service monitoring concepts
2. Business-aligned IT management

HP Selling HP Business Service Management Solutions Sample Questions:

Question #1

Due to which Operations Analytics feature does HP have a distinct market advantage compared to primary competitor products?

A. reporting
B. robust API
C. model driven solution
D. SaaS offering

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #2

According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)

A. virtual tracking
B. predictive analytics
C. deep application diagnostics
D. infrastructure availability
E. process orchestration

Reveal Solution Discussion 0

Correct Answer: B,C 🗳️

Question #3

With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A. director of applications support
B. director of service management
C. director of mobile applications
D. director of performance testing

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #4

With which persona should a salesperson discuss HP Operations Analytics relating to the "no way to incorporate historical data for trend comparison and predictive insight" pain point?

A. director of operations
B. director of applications monitoring
C. director of mobile applications
D. director of performance testing

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #5

With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A. director of distributed systems
B. director of service management
C. director of mobile applications
D. director of performance testing

Reveal Solution Discussion 0

Correct Answer: D 🗳️

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