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HP Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is true about pricing for HP Contractual Services?

A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) Prices can be found in HP Care Pack Central.
C) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract specialist distributor to contact.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.

2. Which service offers faulty hardware repair at a designated HP repair center?

A) Offsite repair
B) Onsite repair
C) Travel repair
D) Designated repair center exchange

3. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with one service level.
B) HP Care Pack Services cover multiple pieces of equipment with one service level.
C) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with one service level.

4. The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)

A) Onsite HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Travel HP Care Pack Service
D) Offsite HP Care Pack Service
E) Asset Tagging HP Care Pack Service

5. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Accidental Damage Protection
C) HP Custom Contractual Services
D) HP Care Pack Services

Solutions: