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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Real Exam Qty: | 55 |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions |
| Exam Price: | $49.98 - $59.98 (varies by provider) |
| Related Certifications: | Avaya Contact Center Certification Avaya Aura Certification Track |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Computer-based exam (online or test center, depending on Avaya certification provider) |
| Pre Condition: | Recommended familiarity with Avaya Aura Communication Manager and basic contact center concepts |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Troubleshooting | - CM and CMS connectivity setup - Network and system diagnostics - Logging and system verification |
| Contact Center Configuration | - Agent and skill administration - Routing policies and call handling - Call distribution strategies (e.g., BSR) |
| Avaya Aura Communication Manager Fundamentals | - Call processing and routing - System architecture and components - Administration and configuration basics |
| Avaya Call Management System (CMS) | - ACD reporting and historical data - CMS architecture and connectivity - CMS administration and maintenance |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E has been administered as a Feature Access Code
- B. E is a standard vector code for evacuation
- C. E is assigned to a VDN that routes calls to an evacuation vector
- D. E has a vector variable that is changed when an evacuation is required
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- B. The switch can have a direct-connect to the CMS
- C. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
- D. The switch and CMS can he connected through a network.
Which Call Center package includes Expert Agent Selection (AES)?]
- A. Call Center Elite
- B. Call Center Introductory
- C. Call Center Basic
- D. Call Center Standard
Which packet is needed to have skill available instead of hunt groups?
- A. Standard with EAS
- B. Silver
- C. Premium
- D. Elite with EAS
Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
- A. List trace variables
- B. display variables
- C. Monitor variables
- D. list usage variable
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