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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A) E has been administered as a Feature Access Code
B) E is a standard vector code for evacuation
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has a vector variable that is changed when an evacuation is required
2. Which two statements about CMS and CM connectivity are true? (Choose two)
A) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
B) The switch can have a direct-connect to the CMS
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) The switch and CMS can he connected through a network.
3. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Elite
B) Call Center Introductory
C) Call Center Basic
D) Call Center Standard
4. Which packet is needed to have skill available instead of hunt groups?
A) Standard with EAS
B) Silver
C) Premium
D) Elite with EAS
5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
A) List trace variables
B) display variables
C) Monitor variables
D) list usage variable
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
By Arthur
