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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Threshold Adjustment
B) Vector Queuing Priorities
C) Service Objective
D) Dynamic Percent Allocation

2. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Stop Position
C) Action
D) Assignment
E) Scope

3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
D) This message can be ignored as it is not the reason the link is down.

4. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS is used to restrict calls between incoming and outgoing trunk groups.
B) COS ensures that the most skilled agent receives calls first.
C) COS restricts the calls a user can make and receive.
D) COS defines which features an agent may access.

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) List trace variables
B) display variables
C) Monitor variables
D) list usage variable

Solutions: