Exam Code: 6207
Exam Name: Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura

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Updated: Aug 02, 2026

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Avaya 6207 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
Exam Number:	6207
Real Exam Qty:	60-62
Related Certifications:	Avaya Aura Contact Center Implementation Avaya Aura Contact Center CCT and Multimedia Implementation
Passing Score:	Not publicly disclosed
Exam Price:	Approx. $125-$150 USD (standard Avaya exam rate)
Available Languages:	English
Certificate Validity Period:	2 years
Exam Format:	Multiple Choice, Scenario-based
Exam Duration:	90 minutes
Recommended Training:	Official Avaya ACR & AQM Implementation Training Avaya Aura Contact Recording Documentation
Exam Registration:	Avaya Certification Portal Pearson VUE (former delivery partner)
Sample Questions:	Avaya 6207 Sample Questions
Exam Way:	Proctored exam, delivered via authorized testing centers or online proctoring; retired since Feb 28, 2025
Pre Condition:	No mandatory prerequisite exams; recommended: 6-12 months hands-on experience with Avaya Aura Contact Center, ACR and AQM solutions
Official Syllabus URL:	https://www.avaya.com/en/support/services-training/certification/

Avaya 6207 Exam Syllabus Topics:

Section	Weight	Objectives
Solution Architecture and Licensing	20%	- Deployment models and supported environments - Avaya Aura Contact Recording (ACR) architecture and components - Licensing models and requirements - Avaya Aura Quality Monitoring (AQM) architecture and components
Installation and Initial Configuration	25%	- Server installation and database setup - Initial system configuration and setup - Hardware and software prerequisites - Integration with Avaya Aura Communication Manager
Contact Recording Configuration	25%	- Replay, retrieval and access controls - Call capture methods and protocols - Storage management and retention policies - Recording policies and rule configuration
Maintenance, Troubleshooting & Security	10%	- Performance monitoring and log analysis - Security, compliance and access management - System backup and restore procedures - Common issues and resolution methods
Quality Monitoring Configuration	20%	- Reporting and dashboard setup - Workflow and evaluation process configuration - Agent and supervisor role setup - Evaluation forms, scoring and calibration

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