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Avaya 7004 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004 (also referenced as 7004-1 / 7004.1) |
| Exam Price: | $150 USD |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACSS-3105 Avaya Communication Server 1000 Maintenance |
| Passing Score: | 70% |
| Available Languages: | Japanese, English |
| Real Exam Qty: | 60-66 |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Avaya CS 1000 Maintenance Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 7004 Sample Questions |
| Exam Way: | Proctored exam: Onsite at Pearson VUE test centers or Online proctored |
| Pre Condition: | Recommended: Basic knowledge of Avaya CS 1000 and Avaya Aura, networking fundamentals; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya Aura Maintenance 7004 Exam Certification Path
The Avaya Aura Maintenance 7004 Exam certification path includes only one certification exam.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/19085
Introduction to Avaya Aura Maintenance 7004 Exam
Avaya Aura Maintenance 7004 Certification Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Communication Server 1000. The Avaya Aura Maintenance 7004 offers a comprehensive suite of scalable solutions for dynamic contact center environments providing sophistication and differentiation in the care offered to their customers. Call center administrator or professional who is into Operation Maintenance usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya 7004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking & Signaling | 20% | - H.323 and SIP gateway configuration - Network connectivity and signaling protocols - IP telephony provisioning |
| Troubleshooting & Security | 15% | - Security management and user rights - Common error resolution - Diagnosing system and call issues |
| Dialing Plans & Routing | 25% | - Zone Based Dialing configuration - NARS, ESN and routing data blocks - Digit manipulation and overflow rules |
| System Architecture & Components | 20% | - Integration with Avaya Aura environment - CS 1000 hardware and software components - IP Peer Networking fundamentals |
| System Maintenance & Upgrades | 20% | - Performance monitoring and logging - Software updates and patch installation - Backup, restore and disaster recovery |
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