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A PMO professional is responsible for supporting programs and projects at a government organization. The PMO professional has been tasked with providing project management tools and information systems that will enable the organization ' s project managers to achieve their goals effectively.
Which two actions should the PMO professional take? (Choose 2)

• A. Adapt the project management tools and information systems to be compliant with government regulations.
• B. Enhance the organization ' s project management tools and information systems to meet the specific needs of the project managers.
• C. Meet with the project managers to understand their needs and any gaps in using project management tools and information systems.
• D. Provide the project managers with a list of project management tools and information systems in the market and have them pick.

A PMO professional is tasked with ensuring the organization ' s competency framework stays relevant to evolving industry trends and internal strategic needs. Which approach should the PMO professional take to achieve this?

• A. Engage external consultants to periodically review and recommend updates to the competency framework when major industry changes occur.
• B. Regularly assess and update the competency framework to align with evolving industry trends and organizational requirements, ensuring its relevancy.
• C. Conduct a one-time assessment of the competency framework and plan to update it every 5 years based on industry trends.
• D. Rely primarily on feedback from internal stakeholders to update the competency framework according to current organizational challenges.

A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO ' s capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

• A. Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.
• B. Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
• C. Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.
• D. Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.

A new PMO has been started in a medium-sized retail company that has several concurrently running strategic projects. A team of project managers with no PMO experience has been assigned to the new PMO.
Which two actions should the PMO professional take to help the project managers prepare for their roles?
(Choose 2)

• A. Coach and mentor the project managers in managing the company ' s strategic projects.
• B. Conduct orientation sessions to raise the project managers ' awareness about the organization of a PMO.
• C. Explain that being a part of a PMO requires high-level project management competencies.
• D. Explain how they should understand the PMO ' s customers ' needs first so they know what to focus on.
• E. Explain that being part of a PMO requires extensive experience in the company ' s business sector.

In a large energy company, a PMO was recently established to help organize the numerous projects that are completed every year. Executives have passionate discussions in meetings to select and prioritize projects to enter the portfolio. These discussions cause frequent delays and result in decisions being questioned by some of the executive board members.
What should the PMO professional do to improve this situation?

• A. Facilitate the selection and prioritization process based on their own project management experience.
• B. Ask the executives to discuss issues based on the projects ' proposed business cases so that discussions are more objective.
• C. Suggest informal activities to build interpersonal relationships among the company executives.
• D. Implement a portfolio management service that includes established criteria for project selection and prioritization.