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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Which statement regarding UCA Store Backup is correct?

A. UCA Store backup can be run immediately or scheduled later.
B. UCA Store backup is immediately for the Avaya Oceana solution.
C. UCA Store backup can be taken without entering the backup password.
D. UCA Store backup can be run immediately and it does not support backup scheduling.

Question 2

When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A. Avaya Aura Experience Portal IVR Application
B. Avaya Aura Application Enablement Services
C. Avaya Aura Communication Manager
D. Avaya Aura Session Manager

Question 3

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
C. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
D. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

Question 4

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A. PU Logs
B. Provider Logs
C. Agent Browser logs
D. Service Logs
E. System Logs

Question 5

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A. /var/log/Avaya/services/CustomerControllerService
B. /var/log/Avaya/services/CallServerConnector
C. /var/log/Avaya/dcm/pu/CallServerConnector
D. /var/log/Avaya/dcm/pu/AgentControllerService

Solutions: