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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam |
| Exam Number: | 33810X |
| Exam Format: | Multiple choice questions |
| Real Exam Qty: | 48–50 (approximate) |
| Passing Score: | 68% (approximate) |
| Related Certifications: | Avaya Aura® Core Components Support Certified Exam Avaya Aura® Core Components Implement Certified Exam Avaya Aura® Core Components Integration Exam |
| Available Languages: | English |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Delivered via Pearson VUE/Avaya authorized testing platform (onsite or online where available) |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center solutions and solution design principles (no formal prerequisites required) |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Deployment and Integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Question 1
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
A. Automated Quality Monitoring package
B. Workforce Optimization package
C. Workforce Management package
D. Quality Monitoring package
Question 2
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A. Web Chat Snap-In
B. Context Store Snap-In
C. Co-Browsing Snap-In
D. Presence Snap-In
Question 3
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
A. Administrator
B. Agent
C. Supervisor
D. Manager
Question 4
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
A. Microsoft Lync
B. Engagement Assistant
C. Avaya Multimedia Messaging
D. Presence Service
Question 5
Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A. Avaya Contact Recording
B. Avaya Contact Recording Advanced
C. Avaya Enhanced Contact Recording
D. Avaya Basic Contact Recording
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
By Madeline
