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HP Selling HP EMEA cMPS Sample Questions:

1. What is important fact to remember about the MPS market?

A) Transactional business is growing, and MPS market is declining
B) The MPS market declined in line with the transactional market
C) MPS market is growing, and the transactional market is declining
D) Device contracts are declining, and MPS is growing.

2. What is an HP Care Pack?

A) A mandatory service package for all MFP-based HP products
B) A range of break-fix services for HP commercial printers and multifunctional-based
products
C) A box that takes care of the printers when connected to the network
D) A fixed product warranty extension covering only return-to-base repairs

3. Which statement is true about a "base plus click" pricing model?

A) The consumables and maintenance kits are included in the base.
B) The customer pays a fixed amount per month regardless of the pages printed.
C) The fixed costs in the contract are included in the base, and the variable costs are included in the click
D) The fixed costs in the contract are included in the click.

4. What are HP Care Pack services?

A) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty

5. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because they design HP printers to function only with HP supplies
B) Because HP supplies cost less to use in the product testing process
C) Because HP is the only provider of supplies for the Laserjet printing system
D) Because when you replace the supplies in a printer, you replace a substantial part of the printer
E) Because HP supplies are specially formulated to work correctly with the printing system

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