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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Call the customer and tell them that you cannot progress their message.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Take as much time as you need to think about the customer's issue on your own.
D) Good working relationships with colleagues with whom you can share and discuss ideas.

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Automatic Deployment
B) Hardware Management
C) Discovery of corrective software packages
D) Best practices for embedding third-party software

3. Which of the following statements is a true representation of an installation?

A) Each customer can have several installations associated to their identifier.
B) An installation is related to the number of employees in that organization.
C) Each customer has only one installation per legal entity.
D) An installation can contain only one system linked to it.

4. What types of remote connections to customer's systems are available? (Choose two)

A) Netviewer
B) NetMeeting
C) R/3 Support
D) Webex

5. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to SAP
B) In Process
C) Proposed Solution
D) Sent to Support

Solutions: