PECB ISO 21502 Lead Project Manager Sample Questions:

1. What should the project manager collect and analyze, among others, to assess the progress of the project?

A) The status of planned and forecasted stakeholder engagement and communications
B) The business case and project initiation document
C) The lessons learned from previous, relevant projects

2. According to PMBOK, what is the definition of Earned Value Analysis (EVA)?

A) The amount of budget deficit or surplus at a given point in time, expressed as the difference between the earned value and the actual cost
B) An earned value management measure that indicates how efficiently the work is being performed with regard to the budgeted cost of the work
C) A method that utilizes a set of measures associated with scope, schedule, and cost to determine the cost and schedule performance of a project

3. What is the purpose of benefit management?

A) To assist the sponsoring organization and the customer in realizing the desired benefits of a project from the project's outcomes
B) To ensure that the project still meets the organization's needs and stakeholder expectations, and that risks are at an acceptable level
C) To enable the project to continue to be relevant, justifiable, and beneficial in the organizational context

4. Why is it important to define the project governance and management framework?

A) To obtain the approval from the project sponsor to execute the project plan
B) To provide direction and working methods to the parties involved in the project
C) To ensure the commitment of project stakeholders

5. Scenario:
Mallebare is an American company which designs and manufactures gaming accessories. Apart from keyboards, mice, and controllers, the company also manufactures high-quality headsets for which it is widely known. Recently, upon the request of numerous gamers, the company decided to manufacture mousepads too.
For this project, Luke, the CEO of the company, assigned Ross, a senior designer of the company, as the project manager, whereas Smith, a senior engineer, was assigned as project sponsor. In addition, Luke stated the project should be complete within three months, as the company is aiming to promote the mousepads in a major gaming tournament. Lastly, Luke required them to utilize the guidelines of ISO 21502 to manage the project.
Initially, Ross mobilized the team and held a meeting with them to discuss and develop the project plan. He asked the team members to ensure that major functional aspects of the project are covered in the project plan and to identify any issue that might arise throughout the project life cycle. Ross explained that this request comes as a result of the tight deadline of the project and the team must develop a concise plan. Ross added that the plan will not be changed in any circumstance and will be followed in detail.
Following that, Ross and the team discussed the engagement of all relevant stakeholders throughout the project. Ross used a power/interest matrix to categorize all stakeholders in four different groups, where the tournament organizers were categorized as stakeholders with low interest but high power in the project. On the other hand, end users, the gamers, were categorized as stakeholders with high interest and high power in the project, so the project team created a survey to determine their needs and requirements.
Moreover, Ross was aware of the importance of effective communication for the success of the project.
Therefore, he developed a communication plan which would ensure that each individual involved in the project gets the right information in a timely manner. The plan indicated that ad hoc discussions would be conducted in more complex and personal cases, whereas notes and text messages would be used for transmitting simple and factual information. Ross claimed that this model had been successful in previous projects conducted by the company because it allows faster processing of information and includes natural use of language. In addition, Ross determined that a relationship among project team members needs to be established to ensure productive work.
Question:
Based on which communication model did Ross develop the communication plan? Refer to the last paragraph of scenario 6.

A) Cross-cultural communication
B) Gulf of execution and evaluation
C) Effectiveness of communication channels

Solutions: