Prepare with SAP : C-TCRM20-71 exam braindumps as your best preparation materials
Last Updated: Oct 16, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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SAP C-TCRM20-71 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C-TCRM20-71 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple choice, Multiple response |
| Related Certifications: | SAP Certified Application Specialist - SAP CRM SAP Certified Application Associate - SAP CRM |
| Recommended Training: | SAP CRM Fundamentals Training |
| Exam Registration: | SAP Certification Hub |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center exam (via SAP Certification Hub / Pearson VUE depending on region) |
| Pre Condition: | No mandatory prerequisites, but basic knowledge of SAP CRM and business processes is recommended. |
| Official Syllabus URL: | https://training.sap.com/certification/ |
SAP C-TCRM20-71 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP CRM Web UI | - UI configuration and personalization - Navigation and work centers |
| SAP CRM Basics | - CRM business processes - Overview of SAP CRM architecture |
| Interaction Center | - Interaction handling - Channel management |
| Marketing | - Segmentation and target groups - Campaign management |
| Sales Management | - Opportunity and lead management - Sales cycle in SAP CRM |
| CRM Middleware and Integration | - Replication and adapters - Data synchronization |
| Master Data Management | - Business partners - Organizational management |
| Service Management | - Service request processing - Case management |
| Reporting and Analytics | - Standard reports in SAP CRM - Analytics tools overview |
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1: Frequently Asked Questions
The C-TCRM20-71 exam leads to the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 certification from SAP. It is positioned at the Associate level. The exam validates the knowledge and skills expected of candidates preparing for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1.
Related certifications include:
- SAP Certified Application Associate - SAP CRM
- SAP Certified Application Specialist - SAP CRM
No mandatory prerequisites, but basic knowledge of SAP CRM and business processes is recommended.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or test center exam (via SAP Certification Hub / Pearson VUE depending on region).
The official training options include:
After reviewing the recommended training, reinforce what you learned with BraindumpQuiz's 95 practice questions for C-TCRM20-71.
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The current C-TCRM20-71 outline is organized into 9 top-level domains. The first listed areas include:
- Sales Management
- Interaction Center
- Service Management
Review the Exam Topics section above for the complete outline and any nested subtopics.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:
Which Customizing settings are required to bill an SAP CRM sales order?(Choose two)
- A. Billing Relevance setting in CRM sales order Customizing
- B. Billing Relevance setting in CRM sales item Customizing
- C. Item category determination of the CRM billing item category
- D. Billing Relevance setting in ERP sales item Customizing
Correct Answer: B,C 🗳️
Which of the following processes are included in SAP CRM? (Choose three)
- A. Opportunity Management
- B. Activity Management
- C. Complaints Management
- D. Case Management
- E. Account and Contact Management
Correct Answer: A,B,E 🗳️
What is the common way to define multiple organizational structures in SAP CRM?
- A. Integrate organizational structures for sales, service, and marketing in one organizational model.
- B. Maintain organizational structures in SAP ERP and replicated them to SAP CRM.
- C. Define multiple organizational structures using a matrix within the organizational model.
- D. Use SAP GUI.
Correct Answer: A 🗳️
Which of the following elements are contained in product master set types?
- A. Attributes
- B. Field groups
- C. Product categories
- D. Base hierarchies
Correct Answer: A 🗳️
Which of the following are examples of business transactions in SAP CRM?(Choose three)
- A. Appointments/meetings
- B. Rebate agreements
- C. Campaigns
- D. Service confirmations
- E. Call lists
Correct Answer: A,B,D 🗳️
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