[Sep 01, 2021] Latest 3313 Exam with Accurate Avaya Aura® Contact Center Maintenance and Troubleshooting Exam PDF Questions
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NEW QUESTION 36
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. Contact Center Manager Administration (CCMA) supplies license keys as required.
- B. WebLM is configured on the AAMS to provide the required license keys.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Answer: A
NEW QUESTION 37
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. AML
- B. H.323
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 38
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS\CCMS_TFE_5
- B. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
- C. D:\Avaya\Logs\CCMS_TFE_5
- D. D:\Avaya\Logs\CCMS\TFE_1
Answer: C
NEW QUESTION 39
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. CCT
- B. SIP RTP
- C. TAPI AnswerCall
D TR87 AnswerCall
Answer: A
NEW QUESTION 40
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Communication Manager (voice inbound proxy)
- B. Session Manager (Voice inbound proxy)
- C. Application Enablement services (CTI proxy)
- D. APS server (Presence proxy)
Answer: B,C
NEW QUESTION 41
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Pscan
- B. Avaya Grep
- C. Wireshark
- D. Tcpdump
Answer: B
NEW QUESTION 42
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A. Run nslookup from Windows > Apps > Services
- B. Run nslookup from the Windows command line
- C. nslookup displays the server Hostname and IP Address
- D. nslookup displays the fully-qualified Hostname and IP Address of the Target
Answer: A,B,C
NEW QUESTION 43
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- B. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- C. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
- D. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.
Answer: A
NEW QUESTION 44
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - C. Customer telephone number
Answer: A,C
NEW QUESTION 45
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A. rtrtrace
- B. mRcv.exe
- C. icertdtrace
- D. mCast.exe
Answer: B
Explanation:
Explanation
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.
https://downloads.avaya.com/css/P8/documents/100093298
NEW QUESTION 46
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
Answer: B
NEW QUESTION 47
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- B. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
Answer: C
NEW QUESTION 48
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Closed
- C. New
- D. Abandoned
- E. Oldest
Answer: A,C,D
NEW QUESTION 49
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts %Abandoned
- B. Contacts Redirected
- C. Contacts Answered
- D. Contacts Offered
Answer: D
NEW QUESTION 50
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 51
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- B. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- C. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Answer: A
NEW QUESTION 52
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. SIP Gateway manager
- B. Session Manager
- C. Avaya Aura Media server
- D. Contact center Media services
Answer: D
NEW QUESTION 53
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > Database information
- B. SMMC System Tray > General information
- C. SMMC System Tray > HA Cluster information
- D. SMMC System Tray > System information
Answer: A
NEW QUESTION 54
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. You can enable Call-by-Call statistics for reports on a per application basis.
- B. The Call-by-Call report can include several reporting intervals.
- C. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: A,B,D
NEW QUESTION 55
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Domain User Name has already been mapped to an existing CCT agent.
- D. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
Answer: B
NEW QUESTION 56
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