Latest 3313 Exam Real Tests Free Updated Today
3313 Real Exam Question Answers Updated [Dec 20, 2021]
NEW QUESTION 26
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Domain User Name has already been mapped to an existing CCT agent.
Answer: B
NEW QUESTION 27
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Event ID
- B. Severity
- C. Event Class
- D. Event Session
Answer: A,C,D
NEW QUESTION 28
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signalingand RTP streams will go to the active and standby server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. All SIP signaling and RTP streams will go to the Active server.
Answer: A,B,D
NEW QUESTION 29
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. Citrix XEN Server
- B. VMware ESXi 4.x
- C. Microsoft Hyper-V
- D. VMware ESXi 5.x
Answer: B,C
NEW QUESTION 30
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. Clear call from the utility and from Real-TIME Display Report.
- B. View only those calls that are waiting in queue.
- C. Disconnect the call if one is present in the system.
- D. View all calls
Answer: A,B,C
NEW QUESTION 31
You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?
- A. server configuration
- B. Access and partition Manager
- C. Multimedia Administration Tool
- D. Contact center Management
Answer: B
NEW QUESTION 32
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Application Enablement services (AES)
- B. Avaya aura system Manager (SMGR)
- C. Communication Control Toolkit (CCT)
- D. Contact Center Administration Manager (CCMA)
Answer: D
NEW QUESTION 33
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Pscan
- B. Wireshark
- C. Tcpdump
- D. Avaya Grep
Answer: D
NEW QUESTION 34
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Avaya Aura Media server (AAMS) addresses
- C. Customer telephone number
- D. AACC CDN
Answer: A,B,C
NEW QUESTION 35
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: A
NEW QUESTION 36
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- B. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- C. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
Answer: A
NEW QUESTION 37
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
- A. Multiple channels
- B. 16-bit
- C. WAV PCM files
- D. Single channel
Answer: B,D
Explanation:
Explanation
https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/307000/SOLN307565/en_US/Imp
NEW QUESTION 38
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the domain account AAD is running under is configured in CCT.
- B. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- C. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account has at least one address assigned in CCT.
Answer: A,B,C
NEW QUESTION 39
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer telephone number
- C. AACC CDN
C .Avaya Aura Media server (AAMS) addresses
Answer: A,B
NEW QUESTION 40
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Aliases
- B. Click on AACC-DATABASE-CCMS
D .Click on Startup - C. Click on Connect to
Answer: A
NEW QUESTION 41
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT TAPI Connector
- B. NCCT OI Service
- C. NCCTDALS
- D. NCCT Service
- E. NCCT SMON
Answer: A
NEW QUESTION 42
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. Certificate warning messages when browsing CCMA
- B. TLS Link between AACC and CM disconnected
- C. TLS Link between AACC and AES IS disconnected
- D. Avaya Agent Desktop (AAD) does not launch successfully
Answer: A,B,C
NEW QUESTION 43
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. STP
- B. H.323
- C. AML
- D. TR87/TLS
- E. TCP
Answer: A
NEW QUESTION 44
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > Database information
- B. SMMC System Tray > General information
- C. SMMC System Tray > HA Cluster information
- D. SMMC System Tray > System information
Answer: A
NEW QUESTION 45
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. SC
- B. service control Manager
- C. servicing
- D. Ngen
Answer: C
NEW QUESTION 46
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is disconnected and you must refresh the Real-Time Display Report.
- B. The call is removed from the utility but will remain on the Real-Time Display Report
- C. The call is removed from the Real-Time Display Report and the call is disconnected.
- D. The call is removed from the utility and from the Real Time Display Report.
Answer: B
NEW QUESTION 47
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The TFE service fails to start and calls are not processed.
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
- D. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
Answer: C
NEW QUESTION 48
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- C. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
Answer: D
NEW QUESTION 49
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Avaya 3313 Exam Syllabus Topics:
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