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C_C4H520_02 Exam Certification Details:
| Languages: | English |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Level: | Associate |
| Duration: | 180 mins |
| Exam: | 80 questions |
NEW QUESTION 16
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Queries
- B. Import Report Templates
- C. Use Pre-assembled Reports
- D. Use Pre-assembled queries
Answer: B,D
NEW QUESTION 17
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 18
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. Closed
- B. In execution
- C. In planning
- D. In Dispatching
Answer: B
NEW QUESTION 19
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have Auto-release of assignments
- B. You must have a portal user account
- C. You must have Equipment records against your account
- D. You must have business rules configured
- E. You must have moment-sets defined equipment
Answer: B,C,E
NEW QUESTION 20
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define value mapping for product types
- B. Setup IFlows in CPI
Answer: A,B
NEW QUESTION 21
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.
- A. Accepted
- B. Revoked
- C. Declined
- D. Approved
- E. Pending
Answer: C,D,E
NEW QUESTION 22
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Can only be defined for mobile screens.
- B. Can be used for field validation expressions
- C. Can define color coding
- D. Able to display custom translations
- E. Used to display: hide, sort and group fields
Answer: B,D,E
NEW QUESTION 23
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Mileage
- B. Efforts
- C. Quotation
- D. Worktime
- E. Expenses
Answer: A,B,E
NEW QUESTION 24
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. iOS
- B. Windows Phone
- C. Android
- D. Windows Desktop
- E. Blackberry
Answer: A,B,C
NEW QUESTION 25
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Availability Status
- B. Missing Skills
- C. Booked assignments
- D. Worktime pattern
Answer: A,B
NEW QUESTION 26
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Master Data
- B. Administration
- C. Smartforms and Feedback
- D. Planning and Dispatching
Answer: C
NEW QUESTION 27
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
- A. Business Rules
- B. Password Policy
- C. Screen Configurations
- D. User Groups
Answer: A,C
NEW QUESTION 28
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Cancelled
- B. Released
- C. Ready to Plan
- D. Finished
- E. Technically complete
Answer: A,C,E
NEW QUESTION 29
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Open
- B. Work
- C. Accepted
- D. Travel
Answer: A
NEW QUESTION 30
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a business rule
- C. Use a UDF
Answer: A
NEW QUESTION 31
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 32
Which web service is used when integrating FSM? Choose the correct answer.
- A. XML-RPC
- B. SOAP
- C. REST
- D. R2D2
Answer: C
NEW QUESTION 33
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Complete Smartform
- B. Group Checkout
- C. Save Efforts
- D. Standard Checkout
Answer: B
NEW QUESTION 34
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. QR code scanning helps you to easily identify the affected Appliance
- C. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- D. Smart forms help you structure your service processes
Answer: B,C
NEW QUESTION 35
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to hide a smartform from the mobile devices
- B. It is used to hide specific chapters
- C. It is used to change smartform mode from development tab
- D. It is used to hide specific elements
Answer: B,D
NEW QUESTION 36
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Close
- B. Review
- C. Approve
- D. Release
- E. Delete
Answer: B,C,E
NEW QUESTION 37
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The service call needs to be assigned
- C. The activity has to be assigned to the technician
- D. The activity needs to be in status finished
Answer: A,C
NEW QUESTION 38
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Release Assignments
- B. Enter materials used
- C. Create Technician Skills
- D. Define Core hours.
Answer: A,C
NEW QUESTION 39
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By Setting the relevant workflow step
- B. By opening the Service assignments.
- C. By navigating to the address on the Service assignments.
- D. By adding a checklist
Answer: A
NEW QUESTION 40
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 41
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