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Avaya IP Office Configuration and Maintenance Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not a CCR administrator.
B) The CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is in After Call Work (ACW).
D) The CCR Agent is not logged into the telephone.
E) All of the CCR licenses are being used.

2. From which application are log files required for escalating issues to Avaya support?

A) SMDR
B) Customer Call Status
C) System Monitor
D) Manager Report

3. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

4. Which two are power options for IP telephones on the IP Office? (Choose two.)

A) Class "B" 24 Volt power supply
B) 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
C) Class "A" 24 Volt power supply
D) Power over Ethernet switch conforming to 802.3af standards

5. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The users have not been assigned a direct dial code.
B) The lines on the system are out of service.
C) The user rights are not defined.
D) The upgrade license is not valid in the IP Office.

Solutions: