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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN ITIL 4 Foundation Certification Exam (ITILFNDv4) |
| Exam Number: | ITILFNDv4 |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Certificate Validity Period: | No expiry (lifetime certification) |
| Exam Format: | Multiple-choice questions, Closed book exam, Online or onsite proctored exam |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified) |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region (~USD 200–350) |
| Recommended Training: | AXELOS / PeopleCert ITIL 4 Foundation Training ITIL Official Training & Resources |
| Exam Registration: | EXIN ITIL 4 Foundation Certification Page PeopleCert ITIL 4 Foundation Official Page |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required. Basic IT knowledge is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Continual Improvement - Governance - Guiding Principles - Service Value Chain - Practices Overview |
| Topic 2: The Four Dimensions of Service Management | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
| Topic 3: Service Management Key Concepts | - Service Offerings - Service Relationships - Value and Value Co-creation |
EXIN ITIL 4 Foundation Sample Questions:
1. Which is the FIRST thing to consider when focusing on value?
A) Defining customer experience and user experience
B) Identifying the service consumer who will receive value
C) Understanding what is valuable to the service consumer
D) Ensuring value is co-created by improvement initiatives
2. Which statement about the 'continual improvement model' is CORRECT?
A) The flow of the model helps organizations to link improvements to its goals
B) The model is applicable to only certain parts of the service value system
C) Organizations should use an additional model or method to link improvements to customer value
D) Organizations should work through the steps of the model in the sequence in which they are presented
3. Which statement about a service value stream is CORRECT?
A) It is a value chain activity
B) It is used to provide governance
C) It integrates practices for a specific scenario
D) It uses prescriptive inputs and outputs
4. Which statement about the purpose of the Monitoring and event management practice is TRUE?
A) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
B) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
C) Systematically observe services and service components, and record and report selected changes of state identified as events
D) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
5. Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term
A) 2 and 3
B) 1 and 4
C) 3 and 4
D) 1 and 2
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
By Viola
