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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Available Languages: | English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Spanish |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region and provider (approx. 350–559 USD/EUR) |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Certificate Validity Period: | Typically 3 years (renewable via CPD or re-certification) |
| Exam Format: | Multiple Choice |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored or at an accredited test centre |
| Pre Condition: | No formal prerequisites |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management |
| Topic 2: Continual Improvement | |
| Topic 3: Service Value Chain Activities | |
| Topic 4: ITIL Practices | - Service Management Practices - General Management Practices - Technical Management Practices |
EXIN ITIL 4 Foundation Sample Questions:
1. Which practice has a purpose that includes managing authentication and non-repudiation?
A) Information security management
B) Supplier management
C) Relationship management
D) Service configuration management
2. Which guiding principle focuses on reducing costs and human errors?
A) Focus on value
B) Optimize and automate
C) Think and work holistically
D) Collaborate and promote visibility
3. Which two practices use workarounds?
A) Change enablement and problem management
B) Change enablement and continual improvement
C) Incident management and continual improvement
D) Problem management and incident management
4. Which is recommended as part of the 'progress iteratively with feedback' guiding principle?
A) Organize work into small manageable units
B) Prohibit changes to plans after they have been finalized
C) Reduce the number of steps that produce tangible results
D) Analyze the whole situation in detail before taking any action
5. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
A) organizations
B) outcomes
C) services
D) IT assets
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
By Esther
