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EXIN EX0-117 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Exam Number: | EX0-117 |
| Exam Price: | $150–$250 USD (varies by region/test center) |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Expert ITIL Master ITIL Intermediate |
| Available Languages: | Spanish, Portuguese, English, Japanese, German, French, Dutch |
| Passing Score: | 65% (26/40 correct) |
| Exam Format: | Multiple choice, Closed book, 1 correct answer per question |
| Recommended Training: | Official EXIN Accredited Training |
| Exam Registration: | Pearson VUE EXIN Official Registration Prometric |
| Sample Questions: | EXIN EX0-117 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.exin.com/pt-br/certificacao-itil-v3-2011/ |
EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Principles and Models | 15% | - Governance and management models - Process, function, role concept - Communication and collaboration principles |
| ITIL Service Lifecycle | 20% | - Service Operation - Continual Service Improvement - Service Transition - Service Design - Service Strategy |
| General Management Concepts | 10% | - Risk and demand management - Service portfolio and financial management |
| Key Roles and Functions | 10% | - Application Management - Technical Management - IT Operations Management - Service Desk |
| Key Processes Across Lifecycle | 30% | - Incident Management - Change Management - Request Fulfillment - Service Level Management - Release and Deployment Management - Problem Management |
| Introduction to ITIL and Service Management | 15% | - ITIL core principles and structure - Business value and benefits of ITIL - Concept of service and service management |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question 1
Which one of the following would NOT involve event management?
A. Recording and monitoring environmental conditions in the data centre
B. Monitoring the status of configuration items
C. Intrusion detection
D. Recording service desk staff absence
Question 2
What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Warning, reactive, proactive
D. Informational, warning, exception
Question 3
Which two processes will contribute MOST to enabling effective problem detection?
A. Change and release and deployment management
B. Incident and event management
C. Incident and financial management
D. Knowledge and service level management
Question 4
Which role is accountable for the operational management of a process?
A. Process practitioner
B. Process manager
C. Change manager
D. Service manager
Question 5
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during design
B. To provide good-quality knowledge and information about services
C. To plan the resources required to manage a release
D. To design and develop capabilities for service management
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |
By Maxwell
