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SAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Format: | Multiple choice |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A. Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
B. Approval of material. expenses. millages or time efforts is not yet implemented
C. Technician entries can only be changed in ERP itself
D. Technicians entries are final and no adjustments can be done any more
E. You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
Question 2
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A. Business rules are necessary for activating the approval necessity in a company
B. It is possible to change amount/quantity of efforts prior to approval
C. Purchase orders are approved when all materials are approved
D. By assigning permission for approval, all relevant objects appear on the Journal ready for action
Question 3
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
A. Closed
B. In dispatching
C. In execution
D. In planning
Question 4
Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A. Android
B. Windows desktop
C. Blackberry
D. iOS
E. Windows phone
Question 5
Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A. Check in Feature
B. Workflow Steps Feature
C. Checkout Feature
D. Activity Feedback Feature
E. GPS tracking Feature
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,D | Question 3 Answer: C | Question 4 Answer: A,D,E | Question 5 Answer: A |
By Dana
