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Salesforce Certified Omnistudio Consultant Sample Questions:
1. An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
A) HTTP Action
B) Integration Procedure Action
C) DataRaptor Transform Action
D) DataRaptor Post Action
2. A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
A) Custom Styles
B) Newport Design System
C) OmnlOut
D) OmniScript
E) FlexCards
3. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
A) Using a single FlexCard with multiple card filters
B) Using three FlexCards
C) Using a single FlexCard with three flyouts
D) Using a single FlexCard with three states
4. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers
A) Use Conditional Views on steps for each department
B) Enable the Save for Later feature
C) Set Enable Cancel in Setup
D) Add a Done action that redirects to the support console
5. A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?
A) Integration Procedures
B) Flexcards
C) Data Mappers
D) Omniseripts
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,D | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: D |
By Vera
