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Apple 9L0-415 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple OS X Support Essentials 10.9 |
| Exam Number: | 9L0-415 |
| Related Certifications: | Apple Certified Support Professional (ACSP) OS X Support Essentials 10.8 |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Recommended Training: | Apple Training and Certification |
| Exam Registration: | Apple Certification Registration via Pearson VUE |
| Sample Questions: | Apple 9L0-415 Sample Questions |
| Exam Way: | Pearson VUE testing center or online proctored delivery |
| Official Syllabus URL: | https://training.apple.com |
Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| Network Configuration | - Network setup and connectivity - Network troubleshooting and diagnostics |
| Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
| System Troubleshooting and Maintenance | - System diagnostics and repair tools - Performance optimization and maintenance tasks |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
Apple OS X Support Essentials 10.9 Sample Questions:
Question #1
A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
- A. How can you identify duplicate fonts?
- B. How can you verify basic connectivity to another network host?
- C. How can you limit the use of Location Services?
- D. How can you reset a user's home folder permissions?
Correct Answer: D 🗳️
Question #2
Which users are allowed to unlock a FileVault 2 protected system?
- A. Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.
- B. All Apple software updates are handled via the Mac AppStore.
- C. Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.
- D. An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
Correct Answer: A 🗳️
Question #3
What two methods can be used to create an external OS X Recovery disk?
(No Answer)
- A. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
- B. The OS X Recovery Disk Assistant can create a small OS X Recovery disk that lacks the OS X installation assets. An OS X Installation disk, which includes the full OS X installation assets, can be created by using the create install media command line tool found inside the Install OS X Mavericks application.
- C. Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
- D. The Font Book application shows a small dot next to the name of any font that has duplicate resources.
Correct Answer: B 🗳️
Question #4
Review the screenshot, and then answer the question below.
While starting up an Intel-based Mac, you see the screen shown above. What does it mean?
- A. The computer's firmware cannot locate a valid booter file.
- B. The booter is unable to load a valid kernel.
- C. An invalid startup keyboard shortcut is being pressed.
- D. The folder that holds all the user home folders cannot be located or accessed.
Correct Answer: B 🗳️
Question #5
Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users &Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.
- A. How does a user that changes his own account password affect his login keychain?
- B. How can you verify that a specific network service is available from a service provider?
- C. How do you identify the ownership and permissions of a file or folder in the Finder?
- D. How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?
Correct Answer: D 🗳️
By Sebastiane
