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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which two statements about CMS and CM connectivity are true? (Choose two)
A) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
B) The switch can have a direct-connect to the CMS
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) The switch and CMS can he connected through a network.
2. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C) The nightly archivers far ACD1 and ACD2 have not complete yet.
D) The nightly backup was in contention far the nightly archiver for ACD3.
3. Which program is a custom application on the CMS?
A) Avaya Visual Vectors Client
B) Alarm Origination Manager
C) Avaya Supervisor
D) High Availability Admin Sync
4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 192.168.2.3 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 192.168.2.2
D) 135.9.86.54 135.9.56.56
5. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A) emssve change authorizations; make needed changes to authorization
B) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C) All changes are made in the CM using the change cam proc screen
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
By Jamie
