Prepare with Avaya : 6201-1 exam braindumps as your best preparation materials
Last Updated: Sep 10, 2026
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Performance Management | 15% | - CMS Supervisor administration - Real-time and historical reporting - Service level and agent performance analysis |
| Topic 2: ACD, Call Routing & Vectoring | 25% | - Call treatment and routing logic - Vector programming and VDN configuration - ACD, hunt groups and skill assignment |
| Topic 3: Maintenance, Troubleshooting & Best Practices | 15% | - Common implementation issues and fixes - Backup, restore and system health checks - Diagnostic tools and log review |
| Topic 4: Avaya Aura Communication Manager Fundamentals | 25% | - Licensing and feature overview - SAT administration basics - System architecture and integration |
| Topic 5: Avaya Call Management System (CMS) Overview & Architecture | 20% | - Data collection and reporting principles - CMS installation and setup - CMS architecture and components |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
- A. 15600
- B. 10400
- C. 100000
- D. 500000
Correct Answer: A,C 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. From the CMS menu. Maintenance Connection Status shows a link operational.
- B. The /cms/install/logdir/admin. log shows a link is operational.
- C. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- D. The arrow an the CMS menu is up
- E. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
Correct Answer: A,B,D 🗳️
Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
- A. In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
- B. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
- C. Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section. - D. In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
Correct Answer: A 🗳️
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A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. Only the switch release in the CMS needs to be changed to CM6.
- C. It is not necessary far either the reporting adjunct or the switch release to change.
- D. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
Correct Answer: A 🗳️
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
- A. Route-to number
- B. Messaging skill
- C. Route-to digits
- D. Collect digits
- E. Converse-on skill
Correct Answer: C,D 🗳️
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