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Avaya 3782X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Contact Center Design Exam |
| Exam Number: | 3782X |
| Related Certifications: | Avaya Contact Center Administration Avaya IP Office Implementation |
| Real Exam Qty: | 60–70 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Scenario-Based, Multiple Choice, Drag and Drop |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 68%–70% (variable) |
| Exam Price: | ~$125 USD |
| Recommended Training: | Avaya IP Office Contact Center Design Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: 6–12 months experience with Avaya IP Office and basic contact center concepts; no mandatory prerequisites |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 3782X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office Contact Center Architecture & Components | 25% | - Server and software requirements - System components and editions - Licensing model and options |
| Topic 2: Security & Optimization | 10% | - Performance tuning - Security best practices - Troubleshooting methodology |
| Topic 3: Call Routing & Contact Flow | 20% | - IVR and self-service design - Queue management and overflow - Inbound and outbound routing strategies |
| Topic 4: Integration & Feature Design | 15% | - Reporting and analytics planning - Integration with IP Office core - Agent and supervisor functionality |
| Topic 5: Solution Design & Sizing | 30% | - Network and bandwidth requirements - High availability and redundancy - Scalability and capacity planning |
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