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Avaya 6401-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office Implementation Exam |
| Exam Number: | 6401-1 |
| Passing Score: | Approx. 70% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya IP Office Configuration and Maintenance Avaya Professional - IP Office |
| Exam Duration: | 90 - 105 |
| Real Exam Qty: | 68 - 115 |
| Exam Price: | Approx. $125 USD |
| Recommended Training: | IP Office Implementation and Configuration Course |
| Exam Registration: | Avaya Learning Center Pearson VUE |
| Sample Questions: | Avaya 6401-1 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized Avaya test centers |
| Pre Condition: | Recommended: Basic networking knowledge, hands-on experience with Avaya IP Office systems; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration & Basic Setup | 25% | - Manager and Web Manager access - Dial plan and routing rules - User, extension and trunk configuration |
| Topic 2: IP Office System Architecture & Installation | 20% | - Hardware components and platforms - Network requirements and planning - Software installation and licensing |
| Topic 3: Maintenance, Troubleshooting & Support | 15% | - Monitoring and diagnostics tools - Backup, restore and upgrades - Common fault resolution |
| Topic 4: Telephony Features & Call Handling | 20% | - Mobility and remote worker setup - Call routing, hunt groups and voicemail - User features and permissions |
| Topic 5: Advanced Features & Applications | 20% | - IP Office Contact Center overview - Voicemail Pro and Unified Messaging - Third-party integration |
By Sabina
