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Oracle B2B Service 2021 Implementation Essentials Sample Questions:
1. If you want to disable the ability to delete activities for all users, what action should you perform?
A) Remove the "delete activities" button from all pages used by the users who have this access.
B) Remove the "delete activities" role from all the users who have this role.
C) Remove the users of the roles who have the "delete activities" access.
D) Remove the "delete activities" privilege from all the roles for users who have this access.
2. Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold
A) If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
B) First Response is due on Friday, 12 noon EST.
C) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D) Resolution is due on Saturday, 2 PM EST.
3. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
A) It enablesanonymous users to search the DCS knowledge base.
B) It does not require matching passwords between Engagement Cloud and DCS.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It is configured exclusively via the Engagement Cloud Security Console.
4. Which option describes the automated page presentation for incoming calls?
A) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
5. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?
A) Enable new locales for the languages to be used and provision designated users to translate the articles.
B) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
C) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D) Modify the original base locales of the articles to match the target language.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: A |
By Hugh
