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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
B) Lock the Profile Option for editing.
C) Unlock and publish the new selected profilevalue.
D) Modify the Profile Value and save.
E) Select View > Detach.
F) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

2. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
E) Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

3. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource manager
B) Update SR reference
C) Delete message
D) Delete activity
E) Update resource member

4. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The queue defined by default is the one assigned to the servicerequest.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The service request assignment will be unpredictable.

5. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Contact name
B) Start time of the call
C) Channel
D) Service Request create date
E) Agent name

Solutions: