Avaya 132-S-712.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist: Avaya Proactive Contact Solutions Design Elective Exam |
| Exam Number: | 132-S-712.2 |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Contact Center Design Avaya Proactive Contact Implementation |
| Real Exam Qty: | 62 |
| Available Languages: | English |
| Passing Score: | 70% |
| Recommended Training: | Avaya Proactive Contact Design Training |
| Exam Registration: | Avaya Learning Center Registration |
| Sample Questions: | Avaya 132-S-712.2 Sample Questions |
| Exam Way: | Online test via Avaya Learning Center |
| Pre Condition: | Avaya business partner or associate access recommended; basic knowledge of Avaya contact center solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 132-S-712.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design & Sizing | 25% | - High availability and redundancy design - Hardware and software sizing guidelines - Scalability and future expansion - Capacity planning and call volume modeling |
| Integration & Interfaces | 15% | - Integration with Avaya Aura and contact center platforms - Data import/export and reporting integration - CTI and third-party application interfaces |
| Security & Operational Considerations | 10% | - Backup, recovery and disaster recovery planning - Access control and user management - System security and data protection |
| Dialing Strategy & Campaign Design | 20% | - Call blending and agent resource utilization - Compliance and regulatory requirements - Predictive, progressive, preview dialing modes - Campaign configuration and management |
| Proactive Contact Architecture & Components | 30% | - Network and communication protocols - Database and storage design - System overview and functional modules - Server and software components |
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By Myrna

