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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which team type takes on many responsibilities of their former supervisors?

A) Cross-functional team
B) Self-managed work team
C) Problem-solving team
D) Virtual team

2. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Actions of top management and employee education level
B) Actions of top management and socialization process
C) Personal background of key employees and selection process
D) Personal background of key employees and socialization process

3. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
B) A climate of trust, members who fill role demands, and an absence of conflict
C) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership

4. What is true about the relationship between performance evaluation and motivation?

A) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
B) The relationship is strong for employees but weak for managers.
C) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
D) The relationship does not depend on the perceptual process.

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Smoothing and confrontation
B) Confrontation and smoothing
C) Compromise and superordinate goals
D) Satisfying goals and smoothing

Solutions: