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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A) The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
B) The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
C) The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
D) The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.

2. What must you remember when servicing the flush glass displays on an HP notebook?

A) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
B) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
C) The webcam module might contain an HP nightlight, and you must order the correct part number
D) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.

3. Which statement is true about replacing system boards?

A) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
B) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
C) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

4. All HP commercial computers come with a basic software technical support warranty of what length?

A) 90 days
B) 180 days
C) 1 year
D) The length of the hardware warranty

5. What can you do to optimize communication over a wireless LAN?

A) Shut-down unused computers to open additional bandwidth for the troubled computers.
B) Configure the wireless router for dual band 802.11n communication
C) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.
D) Place the antennas facing away from the user and free of obstructions.

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