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HP Selling HP Supplies 2019 Sample Questions:

1. You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?

A) by focusing on the tests done by Buyers Lab and Spencer Labs
B) by letting your customer use non-HP first and after they have an issue, switch them back to original HP
C) by sending them the ink tests done by HP at the HP test center
D) by explaining the HP ink technologies in detail

2. You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?

A) Perhaps you have the wrong printer, so let me look at an ink alternative.
B) Perhaps I can look into getting you a lower price through some discount.
C) may be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.
D) In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.

3. Match the HP pagewide customer benefit (on the left) with the HP PageWide feature (on the right)

Solutions: