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Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for managing customer requirements during the Care phase?

A) Care Program Manager.
B) Care Technical Manager if assigned, otherwise the Care Program Manager.
C) Care Program Coordinator if assigned, otherwise the Care Program Manager.
D) CT Head.

2. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Ensure that the Care Plan is created, communicated and agreed with customer.
B) Organize site access for NSN maintenance personnel.
C) Inform and train the customer about the NSN Care service delivery processes and practices.
D) Make sure that the customer has accepted the network elements with acceptance certificates.

3. The Care contract scope has changed, what should the CaPM do first?

A) Inform Product Managers who should then prepare new services descriptions.
B) Inform Care sub regional or regional organisation.
C) Include the new scope in the CT financial plans.
D) Update the NELLE forecast with new costs and resource requirements.

4. How the resource requirement forecast is taken from NELLE inputs?

A) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
B) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
C) NELLE planning packages include resource requirements and total figures are calculated automatically.
D) Resource streams manager analyse input and define the number of resources needed.

5. Care Sales represents a proportion of total NSN sales. What approximately is that proportion?

A) 0,05.
B) 0,1.
C) 0,3.
D) 0,2.

Solutions: