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| Section | Objectives |
|---|---|
| Topic 1: Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Topic 2: Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Topic 3: Reporting and Analytics | - Insights and reporting dashboards - Decision strategy performance monitoring |
| Topic 4: Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Topic 5: Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Topic 6: Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Topic 7: Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
1. To access a property from an unconnected component, you use the____________.
A) component-dot-property construct
B) dot-property value directly
C) customer-dot-property construct
D) property value
2. U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
A) Only relevant action details and its treatment details
B) Only the image location
C) Only the image location and its placement type
D) Only the action name and description
3. U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
A) Define customer engagement polices
B) Create and configure the real-time container
C) Create the action and its web treatment
D) Define customer contact policies
E) Set up business structure to Sales/CreditCards
4. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
A) Billboard
B) Television
C) Retail store
D) Chatbot
5. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
A) Daily
B) When accessed
C) Manual
D) Reset Interval does not matter for this scenario
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B,C,E | Question # 4 Answer: B,D | Question # 5 Answer: A |
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