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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name starts with a lowercase alphabet.
B) The column name contains a punctuation.
C) The column name contains a space.
D) Thecolumn name contains a dollar symbol.
E) The column name starts with a number.
F) The column name contains an underscore.

2. Which two statements are true about mailboxes?

A) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
C) Techmail isresponsible for pulling emails from single or multiple mailboxes.
D) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
E) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.

3. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

4. How many rows can be returned by a tabular query?

A) 100
B) 100000
C) 1000
D) 10000
E) Unlimited

5. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have a navigation set assigned.
B) The profile to which the agent is assigned does not have the Interface Access checkbox selected.
C) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
D) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
E) The profile to which the agent is assigned does not have the incident workspace assigned.

Solutions: