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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) configuration settings
B) business rules
C) proactive chat widget
D) syndicate chat widget

2. Which four types are used by incidents queues?

A) Advanced Routing
B) Quick
C) Standard
D) FIFO
E) Round Robin (Logged In)
F) Round Robin (All)
G) LIFO

3. Which two are non-CRUD operations?

A) ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
D) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
F) UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

4. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) Check if the exported file was generated by a product version that is older than the existing product version.
B) The hash value during import doesn't match the hash declared at the end of the rile.
C) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
D) The Browser User Interface (BUI) workspace is not using the standard workspace.

5. Which two statements are true about a disposition?

A) It can be linked to categories.
B) It can be set to a maximum depth of three in hierarchy levels.
C) It helps to identify the root cause of an incident.
D) It can be made visible on the Customer Portal.
E) It can be linked to products.

Solutions: