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| Section | Objectives |
|---|---|
| Knowledge Advanced Administration | - Knowledge Advanced Configuration
|
| Search and User Experience | - Search Configuration
|
| Reporting and Analytics | - Knowledge Reporting
|
| Knowledge Foundation Administration | - Knowledge Foundation Setup
|
| Queue and Process Management | - Operational Administration
|
| Knowledge Content Management | - Content Creation and Maintenance
|
1. Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
A) Request Review
B) Archived Request
C) Active Request
D) All Requests
2. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
A) ANS_UPD_INC_DURATION set to 60 days.
B) ANS_NOTIF _DURATION set to 60 days.
C) ADP_NUM_REL_ANS set to 60 days.
D) ANS_NEW_INC_DURATION set to 60 days.
E) EU_FA_NEW_WIN_TYPES set to 60 days.
3. Which three tasks should you perform after deploying custom objects? (Choose three.)
A) creating system attributes
B) defining relationships with other custom objects or standard objects
C) editing a user's profile to grant permissions to use the custom object workspace
D) creating a workspace
E) creating standard reports
F) adding the workspace to a user's navigation set
4. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
A) Article Aging
B) Search Accuracy
C) Words without Concepts
D) Click-ThoughRate of External Documents
E) Questions with High Score Answer
5. Which two queues have manual pull policy? (Choose two.)
A) Round Robin (Logged in)
B) Standard
C) Manual
D) Last In First Out (LIFO)
E) Round Robin (All)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C,D,F | Question # 4 Answer: A,C,D | Question # 5 Answer: A,B |
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